# Privacy Policy

**Effective Date:** May 31, 2026

## 1. Introduction

Lonestar Coatings and Concrete ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, forms, phone calls, SMS communications, and customer interactions.

By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

## 2. Information We Collect

We may collect information including:

* Name
* Phone number
* Email address
* Property address
* Project details
* Appointment information
* Communication history
* Website inquiry information

Information may be collected through:

* Website contact forms
* Estimate request forms
* Phone calls
* SMS communications
* Email communications
* Customer service interactions

## 3. How We Use Information

We use collected information to:

* Respond to inquiries
* Provide estimates and project information
* Schedule appointments
* Deliver project updates
* Provide customer support
* Improve our services
* Communicate regarding requested services

## 4. SMS Communications

Customers may choose to receive SMS messages related to:

* Estimate requests
* Appointment scheduling
* Appointment reminders
* Project status updates
* Customer support communications

Message frequency varies based on customer interactions and project activity.

Message and data rates may apply.

Customers may opt out at any time by replying **STOP** to any message.

Customers may receive assistance by replying **HELP**.

SMS consent is not shared with third parties or affiliates for marketing purposes.

## 5. Information Sharing

We do not sell, rent, or trade personal information.

We may share information only when necessary to:

* Provide requested services
* Comply with legal obligations
* Protect our legal rights
* Operate our business through trusted service providers

SMS opt-in data and consent information are never sold or shared for third-party marketing purposes.

## 6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

## 7. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand website performance.

Users may adjust browser settings to disable cookies if desired.

## 8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

## 9. Children's Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

## 10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

## 11. Contact Information

Lonestar Coatings and Concrete

Website: https://www.lonestarcoatingsandconcrete.co

Phone: (817) 239-2003

Email: [daltonmitchell694@gmail.com](mailto:daltonmitchell694@gmail.com)